Frequently Asked Questions
Everything you need to know about bringing premium sound and comfort to your home.
What is the typical shipping timeframe for furniture and large decor?
Standard shipping for domestic orders typically takes 5-10 business days. For oversized items like sofas or heavy sound-dampening panels, our specialized freight partners will contact you to schedule a delivery window.
Do you offer a warranty on electronic home equipment?
Yes, all DECIBEL shop electronic products, including integrated smart speakers and sound systems, come with a comprehensive 2-year limited warranty covering manufacturing defects.
What is your return policy for home textiles?
We offer a 30-day return window for all rugs, curtains, and cushions, provided they are in original condition and packaging. Please note that custom-cut acoustic fabrics are final sale.
Do you provide professional installation services?
While we do not provide direct installation, we include detailed setup guides with all hardware. For complex home theater or acoustic treatments, we can recommend certified local contractors in your area.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Are your wood products sustainably sourced?
Absolutely. At DECIBEL shop, we prioritize the environment by ensuring all our wood-based furniture and acoustic diffusers are made from FSC-certified timber and eco-friendly resins.